setup 5640


The HP Envy 5640 is a revelation of this decade. It is wrapped up with a lot of features and is topped off with a deliciously crisp touchscreen interface. It can print, scan and copy and has subtle curves with a sleek black exterior. The cost of this printer is economical and the running cost is also low. It is exceptionally fast and the output quality is good for business or personal use. Envy5642


  • This is a color inkjet multi-function printer.
  • It has a 6.75 cm color graphics touchscreen.
  • It supports automatic double-sided printing.
  • The main functions of the printer are print, scan and copy.
  • HP ePrint and Apple AirPrint features are supported by this model.
  • The maximum print resolution is up to 4800 x 1200dpi.
  • The maximum scan resolution is up to 1200 x 1200dpi.
  • It supports USB and wireless connection.
  • It has a 125-sheet main tray and 15 sheet photo paper secondary tray.
  • The media sizes supported by this model are A4; A5; B5; DL; C6; A6; Custom: 76 x 127 to 216 x 356 mm.


  • Automatic duplexer.
  • Mixes Wi-Fi and Wi-Fi Direct.
  • Provides cloud printing.
  • Dedicated photo tray


  • No Ethernet connectivity.
  • No Fax ability.
  • Moderately Slow
  • Home use

Bottom Line

Meant chiefly for home use, the HP Envy 5640 e-All-in-One inkjet multifunction printer can scan, copy, print over the cloud, and print directly from phones and tablets.

List of Printing issues

  • The printer is offline (Windows).
  • Black ink not printing.
  • ‘User Intervention Required’ Error When Printing.
  • PDF Print Job Cancels in Edge Browser.
  • Slow printing.
  • An Extra Blank Page Prints.

List of Printing issues

  • Changing Font Size in Printed Documents or Web Pages.
  • Unsupported Mobile OS for Printer Setup.
  • Printer Not Found During Network Driver Setup.
  • Enrollment Key Error.
  • ‘Connect Printer to Update Status’ Message Displays.
  • ‘Ink Alert’ or ‘Low on Ink’ Message Displays.
  • Ink Cartridge Error.

First Time 123.HP.Com Envy5640 Printer Setup

After unboxing your printer, place it on a stable, flat surface. The accessories provided with each printer package can vary depending on your location.

  • Remove the packing material from the outer body of the printer. Lift the scanner lid and clear away the styrofoam sheet from the scanner glass. Discard the plastic tape from the cartridge access area. Raise the cartridge access door until it locks into place. Pull out the input and the output trays and remove any packing material present inside.
  • Connect the power cord to the rear end of the printer. Connect the other end of the power cord into the power socket. Turn on your printer by pressing the Power button. Set the preferred language, the location, date and time. To load paper into the printer, pull out the paper tray and slide out the paper width guides to its maximum position.
  • Load a stack of paper and adjust the paper width guides according to the size of the paper and close the tray. To insert the cartridges, take them out of the box and remove the plastic tape. Hold it on the sides and twist the plastic cap to remove it. Insert the cartridge into its slot and push it into position until it locks into its place. Align the cartridge to start using it.
  • The power light will flash when the printer is charging and it stays on when completed. The initial ink cartridges will be partly used to charge the printhead. So they may print fewer pages compared to subsequent ink cartridges. You can reduce the paper consumption and the impact on the environment by enabling automatic duplex settings.

Wireless printer setup

Connect the printer to the network and then install the print driver and software from the HP website. Choose Wireless as the connection type, when prompted during the installation. Note down the wireless network name and password.


  • Power on your printer and place it close to the computer so that they lie within the range of the router during the setup procedure. Disconnect the USB cable from the printer.
  • From the home screen on your printer’s control panel, touch the Wireless icon. Select the Setup icon and click the Wireless Setup Wizard option. This will help you connect the printer to your network.
  • Your printer will search for the available networks. Touch your network’s name in the list of available networks and then touch OK. If prompted, type the WEP. Touch OK to return to the home screen.
  • If there is a connection error, check if you have typed the uppercase and lowercase letters for the network name and password exactly.


  • On your printer’s control panel, navigate to the Setup icon and select it. Select Wireless Settings and then select Wireless Setup Wizard. Your printer will search for routers within range.
  • Select your network name and then enter the network password. If the network name is not displayed, then enter it manually. On the network selection window, select the Enter New Network Name option.
  • Enter the network name, make sure the uppercase and lowercase letters are entered exactly as they appear. After entering the network name, enter the network password and then select OK.
  • On the confirmation screen, select OK to confirm the settings. The printer will now be connected to the wireless network. Try to print a sample document and check the connectivity.

USB Printer Setup (Windows & Mac)

Uninstall any previously installed driver software from your computer. Obtain a USB cable less than 3 m in length. Turn on your printer and keep it in a ready state.


  • To change from a wireless connection to a USB, open System Preferences. Depending on your operating system, click Print & Fax, Print, Scan & Fax, or Printers & Scanners in the Hardware section.
  • Choose your printer in the left pane and click – at the bottom of the list. Open HP Utility. This will be located in the HP folder in the Applications folder at the top level of the hard disk.
  • Choose Devices, Setup New Device and follow the prompts. In case an error occurs, reset the USB connection and follow the same instructions given above to print the document.
  • You can also reset the settings by uninstalling the driver software. When you are reinstalling the updated software, choose the connection type to be USB.


  • If the USB cable is connected to the computer before installing the HP driver, disconnect the same. The USB cable should not be connected until it is prompted during the installation.
  • On your computer, search for ‘devices’ and then select Devices and Printers from the list of results. Right-click the printer icon of your printer model, and then click Remove device.
  • Reboot your system. Go to our website, enter your printer’s name and choose the operating system to download the driver software. Open the downloaded file to start the setup.
  • When prompted by the installer to choose a printer connection option, select USB to continue with and complete the Installation process.

Printing With Mopria Print Service (Android)

Make certain your printer and Android device are linked to the identical wireless network. Place the Android device and printer in the range of the router.

  • The Mopria print service plugin can be downloaded from Google Play store. Once the installation setup is completed, scroll through the utility and enable the print service plugin.
  • If this is the first time the app is installed, input the credentials and login to the software. Click on Agree to simply accept the license agreement. Scroll through the Home menu to view the dashboard.
  • Open the file you want to print, choose the Menu icon after which select Print. A print preview screen will appear. If required, modify the print settings by changing the color, contrast and brightness.
  • Select your printer’s name from the listing of current printers and then click on Print. If the Print service plugin isn’t running, then try to update the application or uninstall and reinstall the utility.
  • After updating the software program, try to print a test page. If the problem persists, then try to print from another software or Android device. We can find out the exact problem by doing the same.

Slow Printing

The printer’s performance might suddenly decrease due to various reasons and the major factors getting affected because of this is the print speed and output quality. Follow the below troubleshooting steps to fix the printer issues.


  • Turn on your printer and connect it to your computer, through a USB cable or wireless network. Go to the firmware download page and enter your printer model number. Choose your operating system and then click Download.
  • Select Use HP Download and Install Assistant and click the Install Now option. Check if your printer’s serial number is displayed in the HP Printer Update window and then click Update. When the update is over, restart the computer.
  • On your system, check the wireless signal strength by clicking the wireless connection icon. If the signal strength is low, then move the devices closer to the router. Make sure there are no additional strains on your network, they can significantly affect the print speed.
  • Check the status of the driver. If it is not up-to-date, then try to update the same. If you are having issues, then uninstall the driver from your computer. Reboot the system and reinstall the updated driver from our website.


  • Turn on your printer and computer. Connect them through a USB cable or wireless network. Go to firmware download page and type your printer’s model number. Choose your operating system, select Firmware and then click Download.
  • The downloaded file will be saved in .dmg format. Open the HP Firmware Updater and select the name of your printer and then click Next. If the message ‘Device is ready to be reflashed’ is displayed, then proceed with the next steps to update the firmware.
  • Many routers can operate in two different frequency ranges (2.4 GHz and 5.0 GHz), but not all HP printers support both bands. Make sure router is set to 2.4 GHz. On your printer, make sure the wireless network is turned on and working.
  • On your Mac, check if the wireless connection is turned on. Move the devices that emit radio signals and large metal objects from the routers range. Place the printer and computer close to the router. Try to print a test document and check the print speed.

‘Paper Jam’ Error

Make sure the paper used meets the media specifications. Check if the printer is placed on a flat surface such that the input tray is not bent when it is pushed in. Loose paper in the input or output tray may cause a paper jam.

  • Pull out the output tray and remove any loose paper that is present. Remove all the papers from the input tray and check for any jammed paper.
  • To avoid tearing whole sheets of paper, pull the paper with both hands. Turn the printer so you can access its base. Remove any jammed paper from underneath the printer.
  • Unlock the ink cartridge access door and look for any packing material, paper debris or loose objects that might have shifted when the printer was turned over.
  • Disconnect the power cord and check for any jammed paper from inside the printer. Thoroughly check the paper path for any torn pieces of paper and remove them.
  • Check if the carriage can move freely across the width of the printer and it is not stuck in one end. Reconnect the power cord to the printer and wall outlet. Try to print a test document.